REPUBLIQUE DU CAMEROUN Paix-Travail-Patrie REPUBLIC OF CAMEROON Peace-Work-Fatherland
# MINISTRY OF DEFENCE
USER GUIDE
# VOLUME III
# SECRETARIAT OF STATE FOR DEFENCE IN CHARGE OF EX-SERVICEMEN AND WAR VICTIMS
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Produced with the technical support of the Ministry of the Public Service and Administrative Reform
PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE A REFORM 2023 EDITION
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H.E. Paul BIYA, President of the Republic of Cameroon
PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE AND ADMINISTRATIVE REFORM
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DION NGUTE Joseph
Prime Minister, Head of Government
PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE AND ADMINISTRATIVE REFORM
!img-3.jpeg Mr. BETI ASSOMO Joseph Minister Delegate at the Presidency in Charge of Defence
!img-4.jpeg Mr. Joseph Le Minister of the Public Service and Administrative Reform
PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE AND ADMINISTRATIVE REFORM
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PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE AND ADMINISTRATIVE REFORM
# TABLE OF CONTENTS
GLOSSARY ... 7 LIST OF ABBREVIATIONS/ACRONYMS ... 10 LIST OF CODES ... 11 LIST OF PROCEDURES ... 12 PART ONE: CENTRAL SERVICES PUBLIC RELATION, COMMUNICATION AND PROTOCOL UNIT ... 15 MEMORY AND REMEMBRANCE DIVISION ... 18 DEPARTMENT OF REINSERTION AND ASSISTANCE ... 23 DEPARTMENT OF GENERAL AFFAIRS ... 29 PART TWO: EXTERNAL SERVICES ... 32 REGIONAL DIVISION ... 33 DIVISIONAL UNIT ... 34 APPENDIX: PRODUCTION TEAM
PRODUCED WITH THE TECHNICAL SUPPORT OF THE MINISTRY OF THE PUBLIC SERVICE AND ADMINISTRATIVE REFORM
# PREFACE
The Administrative Procedures Manual of the Ministry of Defence was developed in line with the implementation of the National Governance Programme (NGP) approved on 29 June 2000 by the President of the Republic, His Excellency Paul BIYA.
It should be recalled that one of the main objectives of this Programme, revised in 2005, is to establish a “modern Public Administration” that is efficient; citizen-oriented and truly at the service of the user. It is harmoniously integrated into Cameroon’s 2035 economic and social development strategy, whose reference frameworks include the Growth and Employment Strategy Paper (GESP) and the National Development Strategy 2020 – 2030 (NDS30), among others.
By making this Administrative Procedures Manual available to the Public, the Ministry of Defence (MINDEF) intends to improve the service provided to users by popularising the principles of administrative management which take into account the specificities of various professions involved in the accomplishment of its missions.
This managerial approach is intended to translate into action the esteemed instructions of the Prime Minister, Head of Government, as contained in Instruction No. 003/CAB/PM of 24 January 2001, which calls upon Ministers to streamline the time frames and procedures for processing files in public services, as well as to improve the information made available to users.